Terms & Conditions

Important Small Print.

Cancellation policy: For all bookings, a 24 hour (1 day) cancellation policy applies, where no fee will be payable for cancellations (or changes) made with more than 24 hours notice. For cancellations (or changes) made within 24 hours of the appointment time, a flat fee of £25 will be charged. Missed appointments and repeated late cancellations (or changes) will be charged at the full fee. All cancellations (or changes) have to be made by phone or text to 07752 638307. We cannot accept cancellations (or changes) by email because we might not be able to pick them up in time.

Vouchers: Vouchers are also subject to our cancellation policy. Should you cancel (or change) your appointment within the 24 hour cancellation period the cancellation fee will be deducted from the value of the voucher.

Please honour the time and effort your therapist puts into providing you with the best possible service by giving us or the therapist plenty of notice, or by calling us on 07752 638307.

Offers cannot be combined, and no further discounts are applicable for package deals.

We may from time to time offer time-limited discounts or offers. These may be offered online or in the form of a voucher or flyer. These discounts or offers are not redeemable for cash, and are available to new clients only.

It is your responsibility to inform your therapist of any relevant changes in your health and life-style, e.g. if you are trying to get pregnant or are pregnant, if you have started or stopped taking medications, and any concerns or issues you may have.

For general concerns or issues with any of the therapists working at the Serenity Spirit, please get in touch on 07752 638307 or email lindsay@serenityspirit.co.uk.